Privacy Policy

Falcon Internet ("we," "us") respects your privacy. This policy describes what we collect, why, and what we do — and don't do — with it.

What we collect

• Contact information you submit through our forms (name, email, phone, company) so we can respond to your inquiry.
• Account and billing information needed to provide hosting and related services.
• Server logs (IP addresses, request data) used for security, troubleshooting, and capacity planning.

What we don't do

• We do not sell your personal information. Ever.
• We do not share customer data with third parties except as required to deliver services (e.g., domain registries, payment processing) or by law.
• We do not access the content of your hosted sites, databases, or email except as needed to provide support you've requested or to protect platform security.

Cookies & analytics

This site uses only essential cookies required for basic functionality (such as session and security tokens). Any analytics we run are privacy-respecting and aggregate.

Data retention

We retain customer records for as long as you maintain services with us, plus any period required by law or for legitimate business records. Backups expire according to their retention schedules.

Your rights

You may request a copy of the personal information we hold about you, ask us to correct it, or — subject to legal and contractual requirements — ask us to delete it. Contact us at our contact page or call 1.800.285.0645.

Questions

If anything here is unclear, ask. A person will answer — Falcon Internet, North Carolina, 1.800.285.0645.